Frequently Asked Questions

Absolutely! We welcome visitors during business hours, and no appointment is necessary. Most of our tables, chairs, linens, décor, and table settings are on display for you to view. If you prefer a more personalized experience, we recommend booking a free, one-on-one consultation through our website or by phone.

Our showroom is open Monday to Friday from 9 AM to 5 PM and Saturdays from 9 AM to 1 PM. On weekends and holidays, visits are by appointment only. We are closed on Sundays and holidays.

The showroom is located at 4020 9th Street SE in Calgary. You can find us just off Blackfoot Trail SE, a short drive from downtown Calgary. We look forward to welcoming you!

You can place an order by calling our team directly or submitting a quote request through our website. Once we confirm item availability, we’ll finalize your order details.

To ensure the availability of your preferred items, we recommend placing your order as early as possible, especially during peak seasons. Officially, all orders must be finalized at least three (3) business days before your scheduled delivery or warehouse pick-up date.

• A 50% deposit is required at the time of booking to reserve your items.
• The remaining balance is due seven (7) business days before your scheduled delivery or pick-up date.
• Payments will be charged to the default payment method on file unless you provide a credit card authorization form for an alternative payment method.

• A 5% administration fee will be charged for all cancellations made more than 14 days before the scheduled delivery or pick-up date.
• A 50% cancellation charge applies to orders canceled within 14 business days of the delivery or pick-up date.
• Tents and subcontracted equipment require 45 days notice for cancellations.
• Orders canceled seven (7) business days or less prior to the event will incur a 100% cancellation fee.
• Refunds are not issued for unused rental items.
• Additions or changes made less than 72 hours before delivery or pick-up are subject to availability and may incur additional fees.

We automatically include a 10% damage protection fee on all rental contracts, unless declined. This protection covers:

• The first $100 of replacement charges for broken or damaged items.
• 50% of any additional replacement charges (the remaining 50% is the customer’s responsibility).

Please note: Damage protection does not cover lost or stolen items. If lost items are returned within 30 days, replacement charges may be refunded.

• Dinnerware, glassware, and silverware: Please scrape and rinse all items free of food debris, repack them in their original containers, and return them in the same condition as delivered.
• Candle holders and votives: These must be returned free of wax.
• Linens: No need to wash linens before returning them—just shake out any debris and pack them as provided.

Items that do not meet these conditions may be subject to additional cleaning fees.

Yes, a minimum order amount may apply depending on your location and whether delivery is required. Contact us for location-specific details. Table top decor items such as glassware, cutlery, napkins and dishes have a minimum order of one dozen (12).

We do our best to accommodate last-minute additions or changes. However, requests made less than 72 business hours before your delivery or pick-up date are subject to availability and may incur additional fees.

If an item is lost, stolen, or returned damaged (beyond normal wear and tear), you will be charged the full replacement cost. If lost items are recovered within 30 days, replacement fees may be refunded.

Item availability is subject to current demand and inventory. We recommend placing your order as early as possible to secure your preferred items. Once you submit a quote or call us, our team will confirm availability.

Yes, we offer delivery and pick-up services for an additional fee. Standard delivery is available to many areas throughout Alberta. Delivery fees and minimum order requirements apply based on your location. Between delivery and pick-up, customers must provide secure storage for rented items and accept responsibility for the rental period until the items are loaded back onto our truck. Contact us for more details.

Yes, you can pick up your rental items from our warehouse. Please ensure the vehicle you bring can accommodate the size and quantity of your rented items. If you’re unsure, our team will be happy to assist you with guidelines.

Absolutely! Our dedicated Event Design Team is here to help you bring your vision to life. From selecting the perfect rental items to creating detailed floor plans and design concepts, our team will work with you every step of the way to ensure your event is both beautiful and functional. Book a consultation with us, and let’s start turning your ideas into reality!

Yes, we offer event setup and teardown services for an additional fee. This can include table and chair setup, tent installation, and more. Contact us for a customized quote.

If you have a vision and need our team to bring it to life, our Event Design Team is here to help! We’ll work closely with you to refine your concept, theme, and color palette. From there, we’ll curate the perfect rentals from our extensive inventory and coordinate with trusted third-party décor providers—such as florists and lighting experts—to ensure every detail of your design comes together seamlessly.

If you prefer to select your own rental items, create your own floor plan, and manage décor logistics, including setup and takedown, you’re welcome to handle these details independently without engaging our design team.

Our Event Design Team specializes in turning your event vision into a seamless, well-executed reality. We’ll help refine your concept, theme, and color palette, and guide you in selecting the perfect rentals from our extensive inventory. Additionally, we’ll coordinate with trusted third-party décor providers—such as florists and lighting experts—to ensure every design detail is beautifully executed and cohesive. We’ll also assist in creating a detailed floor plan and provide support to help you stay within your budget.

Absolutely! Weddings are one of our specialties at Modern Rentals. We excel at bringing each couple’s vision to life, whether through carefully curated rental orders or full-service wedding design. Our team will ensure your day comes together seamlessly—exactly as you imagined, or even better.

Please note, while we provide exceptional event design and rentals, we do not offer wedding planning services. For full-service wedding planning, we highly recommend engaging a professional wedding planner or working with our sister company, Julianne Young Weddings, for an unparalleled planning experience.

For tents larger than 10×10 feet that require staking, customers must call 3-1-1 to request a utility locate to ensure it is safe to dig in the area. Additionally, a building permit is required if:

• The tent covers more than 645 square feet of ground.
• It covers less than 60 square meters but is within 3 meters of another structure.
• It contains commercial cooking equipment.

Our team is happy to guide you through the process to ensure everything is in order.

The customer is responsible for all utility locating, including irrigation lines. You can contact Alberta One Call at 1-800-242-3447 to arrange a free locate.

If a private utility locate is required, the customer is responsible for any associated costs. For private locates, we recommend contacting Tracker Locating at 403-288-1196.

Utility locates must be completed within 10 days prior to your scheduled tent installation.

For safety and efficiency:

• Pop-up tents may be picked up and set up by customers.
• All other tents must be delivered and set up by our experienced team to ensure proper installation and safety compliance.

Yes! Our team is pleased to handle your tent setup from start to finish. We can also provide extras like dance floors, lighting, and other accessories to transform your outdoor space into a complete and efficient venue. Let us take care of the details so you can enjoy your event stress-free.