Of course! We love visitors. You are free to stop by anytime within business hours without an appointment. The majority of our tables, chairs, linens, decor and table settings are on display. If you would like a more personalized, one-on-one visit, be sure to book a free consultation via telephone or here on our website!
To place an order, call our team directly or submit a quote request here on our website.
We cannot guarantee the availability of your requested items until your order has been finalized. Due to fluctuating inventory and high demand, we recommend that you place your order as soon as possible to secure your favourite items. Officially, all orders must be finalized three (3) business days before your delivery or warehouse pick-up date.
Yes! For an additional fee we have customizable delivery and pick-up options to ensure your items are delivered at your convenience. We offer standard delivery to many areas throughout Alberta. Please inquire for more information based on your location, as delivery fees and minimum orders will apply. In between delivery and pick-up, the customer agrees to provide a secure storage location for rented items and accepts all risk for the agreed upon rental period until items are loaded back onto our truck.
You are more than welcome to pick up your order. We suggest confirming with our team that the vehicle you use will accommodate the size of your items.
At the time an order is placed, a 50% deposit will be charged to reserve your items. The remaining balance must be paid seven (7) business days prior to the date your order is scheduled to leave our warehouse. All charges will be made to the default payment method on file unless you send in a credit card authorization form with an alternative payment method.
A 5% Administration Fee, based on the value of your order will be retained for all orders cancelled more than two (2) weeks from your delivery or warehouse pick-up date. A 50% cancellation charge applies with less than 14 business days’ notice of the delivery or warehouse pick-up date. 45 days’ notice is required on all tents/subcontracted equipment. Refunds are not issued for rental items returned unused. A 100% cancellation charge applies to all orders cancelled or reduced after seven (7) business days’ notice prior to event date. Additions (including delivery/pick ups) with less than 72 business hours’ notice prior to the delivery or customer pick-up date will be accommodated based on availability and time.
A 10% damage protection charge will automatically be added per contract to all rental items, unless declined. This protection will cover the first $100 of the replacement charge for any broken/damaged items, and 50% of any additional charges. The remaining 50% will be your responsibility. As this is damage protection, it will not cover the cost of any lost or stolen items. Replacement charges may be refunded if the lost or stolen items are returned within 30 days.
If your tent is larger than 10x10 and needs to be staked (as opposed to weighted) it is the customer’s responsibility to call 3-1-1 and request a locate to ensure the area is safe to dig. A building permit is also required for a temporary tent if the area exceeds 645 square feet of ground, covers less than 60 square meters of ground but is within 3 meters of another structure, or contains commercial cooking equipment.
We ask that all dinnerware, silverware, and glassware be completely scraped and rinsed free of debris, repacked in the same containers and packaging and returned in the same manner as delivered. All candle holders and votives must be returned free of wax. Items not meeting these conditions are subject to additional cleaning charges. Linens do not need to be laundered prior to returning.